Ethics & Integrity|
Are Key To Selecting A Quality Mover
By Michael Maffucci
Introduction, By Christopher Noblit
Guest author Michael Maffucci talks about ethics and professionalism
in the moving industry and explains ways in which private consumers can
select a reputable mover. In addition to being a Certified Public Accountant,
Michael is President and owner of Austin Verity & Son, an 80 year old
professional Long Island moving and storage firm. Michael is also Vice President
of The New York Movers and Warehousemens Association and The Long Island
Moving and Storage Association (LIMSA), These associations are dedicated
to promoting ethics and integrity in the moving and storage industry.
Austin Verity & Son is a unique firm. As a "private van line"
(all intra and interstate moving is done under their own operating authority)
they service 100% of their customers with their own professional crews.
Austin Verity & Son is dedicated to serving residential customers moving
off Long Island.
Michael is the third generation of his family to own a moving company. His
father and grandfather owned a Mayflower Agency that was sold over 20 years
Article, By Mr. Michael Maffucci
Individuals and families that have lived in our communities for 20 and
30 years deserve the best moving services available.
Moving is a traumatic experience, as it is often triggered by changes in
peoples lives that may not be so pleasant. Good or bad, these changes cause
a certain amount of anxiety.
Unfortunately, people moving on their own (not as part of a corporate transfer)
are usually least experienced selecting a mover. They are most vulnerable
and often times at the mercy of some very unqualified movers.
Corporate transfers have an advantage over individuals and families as many
corporations have long term relationships with movers. Movers must perform
for the corporations as they would not want to jeopardize their relationship
and future business. Individuals can be viewed by some movers as one time
customers. Hit and run operators and substandard performers thrive on servicing
people that don't move often.
Fortunately there are some very high quality firms that dedicate their service
to individuals and families who are moving. The key to identifying these
firms is no different than your selection of a doctor, a lawyer or a dentist.
The only difference is you get just one chance to select the right mover.
Presumably, if your first selection of a doctor, lawyer or dentist does
not give you a sense of security, you can make another selection. Nonetheless,
the pain associated with the improper selection of any professional can
Many moving businesses run high quality firms, act with ethics and integrity
and strive for professionalism. These people and their firms are truly special
and deserve all the rewards running a successful business brings.
Consumers owe it to themselves to seek these firms out amongst large yellow
page ads, franchise names and high pressure marketing techniques. When selected,
the high quality firm offers personalized service employing truly qualified
professionals for all aspects of service.
When selecting a mover to entrust your belongings, consider the qualifications
of the owner of the firm you might engage. If the owner is a professional,
it is likely that he/she will hire professionals and motivate his or her
entire staff to maintain a professional approach towards servicing clients.
Professional firms require employees to wear uniforms. Their equipment is
freshly painted and maintained. Facilities are neat, clean and organized.
If an owner takes pride in his men, facility and equipment, he will strive
to provide his customers with the best service possible. Professional firms
consistently give customers more service for the dollar then hit and run
operators. Hit and run operators typically quote customers unrealistic prices
and deliver less than professional service.
Ethics and integrity are an invaluable part of any industry. All industries
seem to have participants that subscribe to the value of ethics and integrity,
as well as participants that do not.
To earn a living from as industry without acting with ethics and integrity
is parasitic. Parasitic firms serve to pull the standards of the industry
down and make it more difficult for firms to act ethically and successfully.
Firms that only hire from the competition bring no new approaches to the
industry. They do not contribute to the dwindling staff of professional
drivers, salespeople, dispatchers, etc.
Firms that hire substandard drivers and helpers and provide poor service
earn a living because of the good reputation other members of the industry
have established. These firms do not contribute to the industries reputation.
They make it harder for reputable firms to overcome customer fears.
The best moving companies quote customers honestly. They deliver quality
services at reasonable prices, consistently to all customers. They do a
significant portion of their work from referrals. Employees are recruited
and trained from sources outside the industry. Professionals from these
firms participate and contribute to industry associations. These firms are
sure to be successful in the long run. Consumers that seek out and patronize
quality firms will be rewarded with a positive moving experience.
In conclusion, when selecting a mover it is worthwhile to do a little homework.
Ask people that have had a good experience moving for a referral and some
Obtain a list of qualified movers from the trade association for movers
in your area. Visit the facility and meet the office staff and owner of
any firm you are seriously considering for your move. Don't be fooled by
large yellow page ads with hidden addresses.
Insist on a written estimate prepared after an in home survey of your belongings.
The Long Island Moving and Storage Association (LIMSA) recently made available
to the public a brochure called "10 Ways to Spot an Unqualified Mover".
According to a survey of professional licensed movers on Long Island, there
are 10 ways a consumer or business can determine, with some degree of certainty,
if they will be satisfied with the company they select to handle their move
to a new home or office. Here are the 10 ways to spot an unqualified mover...
- The mover you are considering is not licensed by the NY State Department
of Transportation (and by the Interstate Commerce Commission, if the mover
also handles moves between states).
- The Better Business Bureau reports many unresolved complaints against
- An estimate is far below others.
- The mover has no actual place of business, or there is a place of business
but it appears unclean, unorganized and unmanned.
- High-pressure tactics from telemarketers to get a salesperson into
your home or office to give you a moving estimate.
- Sales personnel who tell stories and criticize other moving firms to
make themselves look better.
- A company listed only in the current Yellow Pages but not listed in
the prior years book.
- You can't meet or talk to the owner of a firm you're considering for
your move, or you don't feel confident that the owner is experienced or
capable enough to provide a professional, quality move.
- The mover is unknown to you and you can't get a recommendation from
a satisfied customer.
- The company isn't a member of the LIMSA.
Finally, use good judgement and common sense. If someone doesn't appear
to represent a quality, ethical professional firm, you should not consider
moving with that person. If a price quoted seems too good to be true. It
probably is not true.