Atlas Van Lines' customer responsibilities guide

Atlas Van Lines Mover

The following list sets out your responsibilities prior to and at packing/loading, during interstate transportation, and at time of delivery. This list is meant to alleviate most problems encountered during a relocation. Failure to complete these items may result in damage to your goods as well as to Atlas Van Lines equipment or personnel. Thank you for taking the time to do the following:

Checklist During Pre-Packing & Loading
  Discard perishable items (food, house plants, etc.)
  Arrange non-Atlas transportation of jewelry, coins, currency, stocks, bonds, legal documents, valuable collectables, collections and medicines.
  Arrange non-Atlas transportation of jewelry, coins, currency, stocks, bonds, legal documents, valuable collectables, collections and medicines.
  Discard flammables, ammunition, cleaning solutions, paint, liquids, aerosol cans and propane tanks.
  Separate and identify items not being packed or transported by Atlas.
  Empty attic and crawl space of items to be packed or transported by Atlas.
  Remove wall art and ceiling fixtures and prepare them for packing or transport.
  Disassemble all particle board, press board and prefab furniture.
  Prepare electronics, audio, video and computer equipment for packing or transport.
  Disassemble or unhook appliances, including water and gas connections. Have appliances prepared for transport.
  Empty gasoline and oil from small engine gas-powered equipment (lawnmowers, blowers, etc.)
  Identify all High Value Items on the attached inventory form and give form to the van operator.
  Advise packers or the van operator of any firearms being packed or transported.
  Be present at time of packing and loading to verify inventory and sign documents.
  Check drawers, cabinets and closets to be sure all items are removed.
  Perform residence walk through with the van operator after loading is complete and make note of any residence damage on the appropriate documents.

 

Checklist During Transport
  Notify your relocation coordinator of any schedule or contact information changes.
  Be available to accept delivery at any time during delivery dates.
  Verify total charges due with your move coordinator prior  to delivery day. (COD shipments only)
  Arrange proper payment method (check, money order, dates. credit card) prior to delivery day. (COD shipments only)

 

Checklist During Delivery
  Be present during entire delivery.
  Never participate in the van unloading process.
  Verify items delivered by using the Customer Check Off Sheet. Ask your van operator for this before delivery begins.
  Verify receipt and condition of all items listed on High Value Inventory.
  Perform residence walk through with the van operator, making note of any residence damage on the appropriate delivery documents.
  Note any loss or damage (including damage to your residence) on Atlas documents prior to the van operator leaving, especially if the delivery is being made to a non-Atlas or mini storage facility.
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