|
Summary: The Federal Motor Carrier Safety Administration's (FMCSA) regulations protect consumers on interstate moves and define the rights and responsibilities of consumers and household goods carriers. The household goods carrier (mover) gave you this booklet to provide information about your rights and responsibilities as an individual shipper of household goods. Your primary responsibility is to select a reputable household goods carrier, ensure that you understand the terms and conditions of the contract, and understand and pursue the remedies that are available to you in case problems arise. You should talk to your mover if you have further questions. The mover will also furnish you with additional written information describing its procedure for handling your questions and complaints, and a telephone number you can call to obtain additional information about your move. Welcome to the Federal Motor Carrier Safety Administration's (FMCSA) booklet, "Your Rights and Responsibilities When You Move." We have prepared this booklet, which your moving company is required to give to you, for several reasons. First, entrusting your possessions to another can be a stressful experience. The booklet explains to you what you have a right to expect from your mover and what you should do to help ensure your move is a smooth one. Secondly, we have revised the booklet to reflect recent changes made to the Federal regulations to help consumers like you who need the services of a moving company. Additionally, you can obtain more information on how to choose a moving company and learn more about the mover by accessing FMCSA's Web page at www.protectyourmove.gov. This Web page provides the latest information on how to plan your move, where to register a complaint against a moving company or driver, and links to useful information at the State level. If you cannot access our Web page, and have questions about your move or need to file a complaint, you can also call 1-888-DOT-SAFT (1-888-368-7238). Although most movers are honest, safe companies, do not hesitate to contact us if you should run into trouble. We want to help!...  This is an Adobe Acrobat document - Size: 3.7 mb
|
Visit the FMCSA Protect Your Move website
